MSO Focus
Building competitive advantage for the future
MSO Experience
ESS has adopted the MSO industry as the core focus for the company growth. Over the past three years, ESS has worked with ORACLE in the development of light weight B2C CRM front end for Oracle BRM in Telecom MSO domain. We are part of the ORACLE Support team in providing End to End support for the Billing Platform for a leading Indian MSO (Multiple Service Operators) Vendor.
ESS has a deep understanding of core systems that are involved in complex MSO service offerings like CRM, Order and Offer Management, Provisioning, OSS/BSS, Service Delivery and Activation, Billing, Customer-facing Portals, Partner Portals, CxO Dashboard, and Content Management. Backing our deep industry domain knowledge is our strong technology heritage with technology focus in the areas of Mobility, BPM, Portal, Analytics, ECM and Cloud Computing.
OAP - Oracle Access Portal
ESS has architected and implemented the entire Oracle Access Portal (OAP) solution from scratch for the Cable TV Industry initially as a front end to meet the CRM requirements of Oracle Billing and Relations Management Solution. Our experienced PHP consultants, worked for more than a year in collaboration with OBRM specialists, have designed and developed the complex, mission-critical web application front end for the client with best practices. The ease of customization and expertise in the solution has helped in a big way to scale the solution and extend to the Broadband Industry segment too.
We have enhanced the product feature set of the OAP solution by devloping additional CRM features like,
- Customer Ticket
- Customer Self Service and Grievances Portals
- Partner Portals
- Service Provisioning and Activation
- Order Management
- Workforce Automation
- Inventory Management and Fulfillment
- Bulk Task Automation and Orchestration
- Responsive UI design
- Prospect Management
MSO Center of Excellence
Leveraging the technology and domain expertise gained from the development and support of the end-to-end billing platform for a leading MSO client, ESS has recently initiated works on Centre of Excellence for MSO Domain. Few of the major initiatives planned as part of the CoE are
1. Accelerator Solution for OBRM Implementation for MSO domain with support from experts from Oracle. On successful implementation of the same, there is potential for making the Accelerator Solution as a Light Weight CRM Front End for OBRM implementation.
2. Based on our experience with the MSO clients, we have also identified a palette of peripheral systems that needs to be developed to support the market like,
- Mobile App based Field / Workforce
- Network Alarm Notification System.
- Inventory Manager for Network Elements.
- TRAI Reports and Analytic Dashboards
- Context Sensitive Helpdesk
- LCO / Partner Portal centered on LCO
- Campaign Management Portal
3. Reusable Asset Development
- MSO Domain Requirements
- MSO Must Have Use Cases and Test Scenarios.
- TRAI Compliance Reports and Analytic Dashboards
- LCO / Partner Portal centered on LCO